Our Policies
Our Policies
Shipping Policy
Shipping Days: MONTRA ships products from Monday to Friday. Orders placed on weekends or holidays will be processed on the next business day.
Delivery Times: The estimated delivery time may vary depending on the shipping method selected and the destination. Customers can refer to our shipping options and estimated delivery times during the checkout process.
Shipping Fees: As part of our commitment to providing you with the best value, MONTRA offers free shipping for all orders within Thailand. There are no additional shipping fees for standard delivery.
Cancellation Policy
No Cancellations: We do not permit cancellations of any orders once they have been confirmed and payment has been received.
Return and Refund Policy
Damaged Products: If a product arrives damaged, MONTRA will provide a full refund or replacement upon receiving photographic evidence of the damage. Customers should contact our customer support team within [14] days of receiving the damaged item to initiate the return process.
Late Delivery: If a customer has not received their product after 14 days from the purchase date (assuming the shipping address is correct), MONTRA offers a full refund or reshipment of the product, subject to verification.
Contact Information
39/177 Six Nature Kalapapruek, Bang Khae, Bangkok, 10160
(+66) 64 - 239 -1666 (Mr. Rui Goto)
Privacy Policy
Last Updated: 5th October 2023
Your privacy is important to us. This Privacy Policy outlines how Montra Jewelry, or “MONTRA”, ("we," "our," or "us") collects, uses, shares, and protects your personal information when you visit our website https://montrajw.com.
Information We Collect
We may collect the following types of information when you use our Site:
Personal Information: When you voluntarily provide it, such as when you fill out a contact form or subscribe to our newsletter. This may include your name, email address, and other contact details.
Log Data: We automatically collect information about your device and how you interact with our Site. This may include your IP address, browser type, operating system, and browsing activity.
Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and collect data about your usage patterns. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We may use your information for the following purposes:
To provide and maintain our services.
To communicate with you, respond to inquiries, and send updates.
To analyze and improve our Site's performance and user experience as well as our marketing campaigns.
To comply with legal obligations and protect our rights.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
Service Providers: We may share your information with trusted service providers who assist us in operating our Site and services.
Legal Requirements: We may disclose your information when required by law or to protect our rights and interests.
Your Choices
You have the right to:
Access, update, or delete your personal information by contacting us.
Opt out of receiving marketing communications.
Disable cookies through your browser settings.
Security
We take reasonable measures to protect your personal information, but no method of transmission over the internet is 100% secure.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the "Last Updated" date.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, or if you wish to alter/delete the information we have collected from you, please contact us at montrajw@gmail.com.
